Support — Hearly

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Email Us

support@hearingbooster.app

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Response Time

Within 24 hours

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Languages

English & Turkish

Frequently Asked Questions

Hearly works with any wired headphones (3.5mm or Lightning) and most Bluetooth headphones. For the lowest latency, we recommend wired headphones. AirPods and AirPods Pro work well, but may introduce slight audio delay due to Bluetooth.

No. Hearly is a personal sound amplification product (PSAP) and is not intended to diagnose, treat, or cure hearing loss. It is designed to amplify environmental sounds for people with normal to mild hearing difficulty. If you suspect hearing loss, please consult an audiologist.

Yes. Hearly continues to amplify sound when the app is in the background or your screen is locked. You can also control it from the Lock Screen via Live Activity (Premium feature).

Subscriptions are managed through Apple. Go to Settings > Apple ID > Subscriptions on your iPhone, find Hearly, and tap "Cancel Subscription". You'll continue to have access until the end of your current billing period.

No. All audio processing happens entirely on your device. We never record, transmit, or store your audio on any server. Recordings you create are saved locally on your iPhone only. See our Privacy Policy for details.

The built-in hearing test plays tones at different frequencies and volumes to estimate your hearing profile. It is designed for personalization purposes and is not a clinical audiogram. Results are used to tailor the amplification to your needs. For accurate medical assessment, visit a professional.

Yes. Install Hearly on your new device, open the app, go to Settings, and tap "Restore Purchases". Make sure you're signed in with the same Apple ID used for the original purchase.

Troubleshooting

No audio output

Make sure headphones are connected (wired or Bluetooth).
Check that the app has microphone permission: Settings > Privacy > Microphone > Hearly.
Ensure your iPhone is not on Silent mode.
Try restarting the app or rebooting your device.

Audio feedback or echo

Use closed-back or in-ear headphones to prevent mic pickup from the speakers.
Lower the amplification volume in the app.
Switch to a profile with lower gain settings.

High latency (audio delay)

Switch to wired headphones for the lowest possible latency.
Close other audio apps that might be using the microphone.
Ensure no other Bluetooth audio devices are connected.

App crashes or freezes

Update to the latest version of Hearly from the App Store.
Make sure your iPhone is running a supported iOS version (see below).
If the problem persists, delete and reinstall the app, then restore your purchase.

System Requirements

Device: iPhone 8 or later
OS: iOS 17.0 or later
Audio: Wired headphones (Lightning or 3.5mm with adapter) or Bluetooth headphones
Storage: ~50 MB for app installation

Compatibility

Hearly is optimized for iPhone. It is not available on iPad, Mac, or Apple Watch at this time. The app fully supports Dynamic Island (iPhone 14 Pro and later) for Live Activity controls.

Bluetooth headphones with AAC or SBC codec are supported. AirPods, AirPods Pro, and AirPods Max are fully compatible.

Contact Us

Can't find the answer you're looking for? Send us a message and we'll get back to you within 24 hours.